If an operator overcharged, refused photos, padded mileage, charged an after-hours surcharge, or otherwise violated DCWP rules: document everything (photos of t…
If an operator overcharged, refused photos, padded mileage, charged an after-hours surcharge, or otherwise violated DCWP rules: document everything (photos of the invoice, the truck, the signage if a private-property tow), then file a 311 complaint and route to DCWP.
DCWP investigates complaints and can fine operators or revoke licenses. Recovery of overcharges is possible but takes weeks to months.
We're DCWP licensed and follow every rule. License number on every invoice.
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